Quintheraluxis is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and protect your information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African privacy laws.
Information we collect:
- Personal Information: Name, email address, phone number, physical address, date of birth, and identification numbers when you request our services.
- Financial Information: Income details, expenses, assets, liabilities, and investment preferences necessary for financial planning.
- Technical Information: IP address, browser type, device information, and website usage data collected through cookies and analytics tools.
How we collect information:
- Directly from you through consultation forms, phone calls, and meetings.
- Automatically through website cookies and analytics.
- From third parties with your consent, such as financial institutions.
How we use your information:
- To provide financial planning consultations and services.
- To communicate with you about your financial plan and our services.
- To improve our website and service offerings.
- To comply with legal and regulatory requirements.
- To send marketing communications (with your consent).
Information sharing:
We do not sell your personal information. We may share your information with:
- Authorized service providers who assist in delivering our services.
- Professional advisors (lawyers, accountants) when necessary.
- Regulatory authorities when required by law.
- Third parties with your explicit consent.
Data security:
We implement appropriate technical and organizational measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is completely secure.
Data retention:
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Financial planning documents are typically retained for 7 years as required by South African financial services regulations.
Your rights under POPIA:
- Right to access your personal information.
- Right to correct inaccurate information.
- Right to delete your information (subject to legal requirements).
- Right to object to processing.
- Right to data portability.
- Right to lodge a complaint with the Information Regulator.
International transfers:
Your information may be transferred to service providers outside South Africa. We ensure appropriate safeguards are in place to protect your information during such transfers.
Children's privacy:
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Updates to this policy:
We may update this Privacy Policy from time to time. Material changes will be communicated through our website or direct communication.
Contact information:
For privacy-related questions or to exercise your rights, contact our Information Officer at info@quintheraluxis.com or +27 11 284 1604. Complaints can also be lodged with the Information Regulator of South Africa.
This policy is effective as of June 21, 2025.